Steps to Creating a Digital Strategy for Small Businesses

Editor: yashovardhan sharma on Nov 05,2024

Alright, so you’re ready to bring your small business into the digital world. Maybe you’ve already got a website or a couple of social media accounts, but what you need now is an actual digital strategy—a plan that’ll help you make sense of it all and actually get you results. Yes, ‘digital strategy’ sounds much more complicated than it really is – but it doesn’t have to be. Think of it like a roadmap. Not like now when you’re just wasting time on Instagram or waiting for something good to happen, you know your destination, goal and the path towards achieving them. Developing an online marketing plan does not necessitate formal marketing education or a huge amount of money, and as a result of which, contrary to expectations, can be really painless. So, sip your coffee, light your cigarette or tea, and let me take you through the logical steps to developing digital strategies for your small business that yields results.

Step 1: Figure Out What You Want to Achieve

But wait — let me ask — what the heck’s the goal here with this digital hoo-hah? Many plunge in with no tangible objective and that is how one wakes up finding themselves scrolling through TikTok trends when it could be creating more sales funnels. So take a minute to be more specific on your goals. Are you working to acquire fresh clients? Build brand awareness? Perhaps you need more customers, more people to visit your website or just develop a devoted audience.
After deciding what you want to be doing, it all begins to make a good deal more sense. This is your foundation. Aiming to increase sales? Great—then your strategy might focus on creating compelling offers or running promotions. Trying to build an audience? Then content creation and engagement are going to be your best friends. Goals keep you focused, and if nothing else, they give you something to measure so you can actually see if all this digital effort is paying off.

Step 2: Know Your Audience (Because Not Everyone’s Your Customer)

visual representation of target audience, illustrating digital strategy for small business to achieve business goals

However, before that, let’s understand who you want to target. One of the deadliest sins a small business can commit is marketing to everyone. Spoiler alert: that doesn’t work. Consider who your target customers are or will be in the course of making your business decisions. Who are they? What are they interested in? Are they scrolling through Facebook or hanging out on Instagram? Are they local, or could they be anywhere?
Your audience is going to shape a lot of your digital strategy. If you’re a bakery targeting local customers, then focusing on Google My Business or neighborhood-based Facebook ads might be your golden ticket. If you’re selling handmade goods online, maybe Etsy and Instagram are where your people are. The more you know about your audience, the better you’ll be able to reach them in a way that feels natural and appealing.
And don’t worry if you’re still figuring out who exactly your audience is—sometimes, it takes a bit of experimenting. See who is responding to the content you put out there, check your statistic and the picture becomes clearer in the long run. By audience analysis, I don’t mean a once-in-a-blue-moon event; it should be a continuous process that changes over time.

Step 3: Choose Your Channels (You Don’t Have to Be Everywhere)

Some of the things that leave small business owners furious? Thinking they need to be on every platform to succeed. But here’s the thing: you really don’t. When it comes to digital strategy, more isn’t always better. You want to focus on the places where your audience actually spends time. If your business targets professionals, LinkedIn might be worth the effort. If you’re more visual—say you’re a boutique or a graphic designer—then Instagram and Pinterest could be your sweet spots. And if you’re all about connecting on a local level, Facebook (with its endless groups and local ads) is still going strong.
Choosing the right channels means you’re not spreading yourself too thin and are instead putting energy into platforms where you can make the biggest impact. So pick two, maybe three platforms where you’re going to focus your energy, and commit to showing up there consistently.

Step 4: Make a Content Plan (Because Wingin’ It Gets Old Real Fast)

Alright, so now you know your goals, your audience, and where they’re hanging out. It’s time to create content, but before you just start posting anything and everything, take a minute to plan it out. A content plan is just a fancy way of saying “what you’re going to post and when.” Think about what your audience actually wants to see. What problems can you solve for them? What interests them? If you’re a pet shop, post tips on pet care, fun videos of your products in action, or even silly pet memes. The goal here is to create content that engages your audience and gets them interested in your business.
And yes, planning content in advance might feel like an extra step, but it’ll save you so much time in the long run. You won’t be scrambling for ideas every day. Create a basic calendar—nothing fancy—and map out your posts for the week or month. And don’t worry if it’s not perfect. Sometimes, your best ideas will come on the fly, but having a plan keeps you from falling into the “I don’t know what to post” trap.

Step 5: Make Use of Free (or Cheap) Tools

Digital marketing sounds like it should cost a fortune, but there are actually tons of free (or dirt-cheap) tools that can help you out. Need help with graphics? Check out Canva. Want to schedule posts in advance? Look into tools like Buffer or Hootsuite, which offer free versions with basic scheduling features. Google Analytics is free, and it’s an incredible tool to help you understand what’s working on your website. Even on social media, you can use the built-in analytics tools to see which posts are resonating, who’s engaging with your content, and how often they’re interacting. These insights can help you tweak your strategy as you go. If a particular type of post or topic gets a ton of likes or shares, you know you’re onto something.
There’s no need to spend big bucks to get started with digital marketing. Free tools are more than enough to get you off the ground and let you experiment without any major financial commitment. And remember, every penny you save on tools is money you can reinvest back into growing your business.

Step 6: Engage, Don’t Just Broadcast

One big misconception about digital strategy is that it’s all about putting content out there. But if you really want to succeed, you’ve got to engage with your audience, not just talk at them. Think of it like being at a party. You wouldn’t just stand there, talk about yourself, and ignore everyone else, right? That would be pretty weird.

The Bottom Line: Have Fun With It!

Building a digital strategy for your small business doesn’t have to be a drag. Yes, it takes time and effort, but once you get rolling, it can actually be a lot of fun. Watching your online presence grow, seeing people engage with your content, and knowing that all this effort is helping build your dream—that’s what it’s all about.


This content was created by AI